NHS Health Education England

Trainee Enterprise Application, Self Service Mobile Application, and National Data Uploader

VALUE

• £3m annual savings moving from 3rd party providers to own system

• 53,000 Doctors’ personal data migrated and managed through U.K database saving monthly fees

• 15-20% Increase in analytical time by the complete removal of NHS analysts manually uploading data to the National Data Warehouse

OUTCOMES

• NHS Analysts have more time working on other products and processes

• NHS have control managing Junior Doctors through their own product

• NHS save considerable funds having one standard for data for 223 trusts across the U.K

• Users have more support and confidence in training

HOW I HELPED

Discovery, user research, concept creation, wireframing, prototyping, usability testing, user interface design, meeting government guidelines around accessibility, development support and validation

Discovery

Working as a part of the Agile product development team, we had multiple projects to deliver on running simultaneously. I facilitated workshops with stakeholders, product owners, and senior department heads to understand the business goals for each project.

User Research

I facilitated workshops at NHS offices across the United Kingdom with Junior Doctors and Medical Professionals. Focusing on 227 Trusts across each town, city, and region who achieved goals and completed activities differently.

Ideate

I started with pen and paper to communicate my ideas to the business and playback to SME’s and selection of key users across the country. Following iterations, I moved forward with solution wireframes, user journey mapping and prototypes in Sketch & InVision that were validated with the end-users.

Sketching out ideas

Wireframes and user journeys

Prototypes

User Interface

Using the Sketch and InVision prototypes, with styles guides accesible to developers allowed them to build a product that users had already validated, and were familar with.