BP

Remote Work Preparation: Offshore Planners Working Onshore (COVID-19)

[ezcol_1third]

VALUE DELIVERED

• • 40–60% more planning output
• • 12%+ boost in technician spanner time
• • Lower carbon footprint

[/ezcol_1third]

[ezcol_1third]

PROJECT OUTPUT

• • Identified 8 blockers limiting planning efficiency
• • Clear next-step recommendations and opportunity roadmap
• • 4 future-focused personas to guide BP’s strategy

[/ezcol_1third]

MY ROLE

• • Discovery & Analysis
• • User Research
• • Service Design

[ezcol_1third_end]

Discovery

Reviewed BP’s current planning processes and validated insights remotely with global stakeholders using Mural.

User Research

Completed 25+ interviews across four continents to uncover goals, needs, and pain points. Mapped current journeys and aligned insights with stakeholders in Mural.

Future Personas

Co-created future personas through remote workshops to guide BP’s decisions and ensure alignment with planner needs.

Service Design

Mapped AS-IS processes and identified TO-BE requirements. Highlighted actionable opportunities to support future ways of working.

Ideation

Developed concise, prioritized recommendations using an ideas matrix to show value, cost, and impact.

Ideation workshops with SMEs and stakeholders to explore new possibilities.